We believe in being open and honest with our patients and in giving them all of the information they require.   
This includes our pricing structure. Importantly, please see the links on the left regarding Patients' Charter, Patients' right and responsibilities and for Fee explanations.

For patients with insurance, matters are variable as the insurance companies are constantly changing the terms and the amount by which they will reimburse. Therefore, for patients with AXA PPP and BUPA insurance for example, please call us directly on any consultant's number. For patients who do not have insurance and are paying themselves, the costs are:




New Patient Consultation



Follow-up Consultation






Urinary Flow Rate



Ultrasound Scan



Urinary NMP22






Partner Clinic and Hospital costs are charged direct to the patient.
(VAT is not applied to Health Care)

Fees Payable

Your Consultant Urologist may refer you for an opinion / treatment under the care of Windsor Urology. Due to our reputation, WU is fortunate to receive tertiary referrals from all over the UK and abroad.
If, surgery is planned, your referring surgeon may be present / assist at the procedure. In which case they will invoice WU directly for their fee which will be payable from the fee we receive from your insurance company.
If, it is more convenient for you to have postoperative care delivered locally by your referring surgeon then this can be arranged. Your referring surgeon will then invoice Windsor Urology accordingly and this will also be paid for out of the fee WU receives from your insurance company.
If however you prefer to receive postoperative care (removal of catheter, removal of clips, discussion about histology etc) by us, then we will receive the entire surgical operative fee paid by your insurance company. 

Patients Rights

  • Every patient has the right to be given the highest standard of medical care and to be treated with dignity and respect at all time and to have his or her privacy respected at all time.
  • Every patient whether insured or not, should receive the best standard of care.
  • Every patient has the right to expect that he or she is referred to the consultant or physician who is the most appropriate for the condition that needs treating.
  • Every patient is entitled to receive an estimate of the potential fees from their consultant and hospital before making a decision about who should treat them. However, some patient conditions may make the provision of an estimate impossible.
  • Every patient complaint should be thoroughly investigated and the outcome reported to the patient in a timely fashion together with an explanation of the nature of the investigation.
  • If a complaint about a doctor or consultant, insurer or hospital or clinic is not responded to in a timely or satisfactory manner, the patient has the right to take the matter or matters to an appropriate regulator.

Patients Responsibilities

  • Patients are ultimately responsible for their medical fees whether or not they receive reimbursement from their insurer according to the provisions of their specific policy.
  • Patients have the responsibility to behave in a courteous manner whatever the situation and to understand and act in a way that a doctor, hospital or insurer requests in order to receive the best possible treatment and service. Simple things like arriving late for an appointment, not following a request to stop eating some hours before a test or not telling an insurer about your treatment early enough, can lead to problems and sometimes to avoidable disputes.
  • Patients have a responsibility to raise any issues dissatisfaction with a particular aspect of service, for example at the earliest possible time and in a calm manner.